AI suggests the right add-on during the service call, in real time.
**The Problem**
Your tech is at a job and the customer mentions a related issue — "actually, my other bathroom does the same thing." Your tech is focused on the current work and doesn't have time to think through pricing, pitch options, and close the upsell. The moment passes. You lost a $400 job.
**The Fix: AI for Upsell Recommendations During Service Calls**
AI generates real-time upsell suggestions based on what service you're performing and the customer's situation — helping your tech pitch the right add-on at the right moment, without awkwardness or improvisation.
**What It Is**
A simple ChatGPT prompt, run on your tech's phone before they talk to the customer. You describe the job and the customer's comment. You get: what to suggest, how to phrase it, and the price range.
**How to Set It Up (10 minutes)**
1. Open chat.openai.com on your phone (or use the app).
2. Create this pinned prompt:
[YOUR PROMPT: You are a home service sales assistant. A technician is at a job doing service. The customer just mentioned: customer comment. Suggest ONE relevant upsell: 1) What to offer, 2) How to phrase it naturally (not pushy), 3) Rough price range to mention. Keep the pitch under 20 words.]
3. On the job: Type the service and customer comment into the prompt. Show your tech the output. They make the call.
4. Review weekly: Ask which suggestions worked. Refine the prompt to match your actual upsell offers.
**Cost:** Free for most teams. $20/month if you're doing 50+ calls per week.
**Real Example: Electrician**
Mike runs a three-truck electrical company in Richmond. His techs were missing obvious upsells — old panel boxes, non-GFCI outlets, missing smoke detectors. He built the upsell prompt and told his guys to spend 30 seconds on it before wrapping a job. In the first month, his average ticket value went up $87. The biggest untapped revenue stream in your business is inside the service calls you're already doing. AI gives your techs the confidence and the words to ask for the next job.